Exchange and Return Process
How long will my orders reach me?
The products you buy from mydukkan.co will reach you between 1-5 days.
What should I do if the product I received is defective?
First of all, we apologize for the inconvenience. In this case, you need to follow our exchange process.
What should I do if I want to exchange or return my product?
For the Return & Exchange process, you can fill out the form below and contact our 05444733411 whatsapp exchange unit.
To send your return & exchange products via MNG Cargo, it is enough to send to the user "Tolga Bıdık Change" using the code 310952529.
The product to be exchanged or returned must be sent with the invoice in your cargo package.
The product label must be on it.
After the product reaches us, you can exchange it for the same or another product. Order or product separation is not made before the product reaches us.
When your Return & Exchange cargo reaches us, you will receive an SMS from the Cargo Company. When your cargo reaches us, you need to contact us.
After your cargo reaches us, exchange or return is made.
Exchanges & Returns are not made on DISCOUNTED PRODUCTS, ACCESSORIES and UNDERWEAR.
There is no return for payments at the door. Return and exchange is available for online payments.
Will I Pay the Exchange Shipping Costs?
The return and return shipping costs of all products you send to mydukkan.co with the exchange and return request belong to the buyer (you).
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